SHIPPING

What Shipping Methods Are Available?

All paintings are sent by ‘MaltaPost’ and tracked with a signature as proof of delivery. There are 2 shipping options: Standard & Priority.

Do You Ship Internationally?

Yes we ship art internationally. Many people around the world have received their ‘Samuel Sultana’ artworks, including countries such as Malta, France, Italy, Germany, Switzerland, Spain, USA & much more.

How Long Will It Take To Get My Package?

The timing of delivery depends on the size, weight, season of purchase and where you are in the world. With that being said, all packages should arrive within a maximum of 7 working days from the date of purchase. Upon your purchase, I will be in contact with you with packaging and shipping updates.

PAYMENT

What Payment Methods Are Accepted?

All payment methods are accepted. You may choose whatever system is most convenient for you.

Is Buying On-Line Safe?

Buying online is the new norm. That being said, it is important to research retailers online to make sure they’re legitimate. It is essential to make sure the website is secure. Have a clear look at the returns policy. Make sure to keep software and virus protection up-to-date and use strong passwords for online accounts. Don’t use public Wi-Fi. Your standard data connection is more secure. Pay using a credit card. You will have more protection. Alternatively, online services like PayPal mean scammers will not be able to get a hold of your bank details.

ORDERS & RETURNS

How do I place an Order?

To place an order, all you need to do is click ‘Add to Cart’ on any of your favourite Samuel Sultana artwork/s. Then click on ‘Checkout’ or ‘View Cart’ on the top right hand side of the page. You may then enter your ‘Billing’ and ‘Shipping’ Details and select ‘Place Order’.

How Can I Cancel Or Change My Order?

Unfortunately, no cancellations are permitted. To change your order, it is essential to contact me immediately in order to stop the packaging and shipping process. If the artwork is already shipped, you will not be able to change your order. If the change in order is made in time, you will then be able to select artwork/s that amount to the original order price. This may only be done once.

Do I need an account to place an order?

You do not require an account to place an order.

How Do I Track My Order?

To track your order, click ‘Track Order’ in the footer of the website. If you would like further information, please do not hesitate to contact me directly.

How Can I Return a Product?

Unfortunately, no returns are permitted.

ARTWORK CARE

Things To consider

The common place to hang a painting is on a wall, however, there are places on the wall which are bad for hanging paintings and ones which are better in terms of preservation. The best place to hang a painting is on a wall which has a wall stud where you can securely anchor the wall hooks, away from any heat source, in a place of relatively stable and reasonable humidity and not in direct sunlight.

Dirt And Heat

Heat dries out the material of the painting speeding up the process of natural aging. Also, as hot air rises, it carries dirt with it, thus, a painting above a heat source will experience far more crime than is normal. Compared to the rest of the room, heat sources can also soften paint dirt and debris are easily trapped in the softened paint and varnish. It is not advised to hang paintings over fireplaces. In addition to the damage caused by the radiating heat, soot and smoke damage will permanently darken and alter the tone of the paintings especially those paintings that are unprimed and unvarnished.

Water

Moisture will weaken the adhesion of the paint layers and eventually cause paint loss. The support and ground are the most sensitive components of the painting to water damage. If damage to the support and ground are pervasive, further damage to the paint and varnish may occur.

Humidity

Low or high relative humidity as well as rapid changes in relative humidity are not good for paintings. Low relative humidity tends to minimize chemical change. However, it also tends to make the paint brittle and prone to mechanical damage. High relative humidity tends to minimize mechanical damage. However, it tends to promote the growth of biological organisms. Mold growth in the form of black spots has been seen in canvas paintings, especially acrylic paintings. Too much change in relative humidity is especially bad for wooden panel paintings. In response to fluctuations of humidity and the shielding effect of the paint layer on top of the wooden panel has a tendency to slowly form a concave shape. Historically, restorers have flattened the wood panel. However, in time, this procedure has caused the paint layer on the other side to flake off. Conservators have since recommended that one should avoid applying excess pressure to constrain the natural tendency of wood to curve.

Light

As a rule of thumb, ultraviolet light should be kept away from paintings especially in display and storage. Fugitive dyes and colorants used in the paints will eventually discolor under exposure to ultraviolet light. The fading of pigments and dyes in paintings till affect the color balance of the image. The intensity and wavelengths of lights used in displaying graphic art is generally safe for paintings.

Dusting

Provided that there are no signs of loose or flaking paint, a painting may be safely dusted using a clean, soft, natural-hair artists brush (3.5cm to 5cm tip). The painting should be positioned on a clean padded surface and held upright at a forward angle so the dust falls away from the face of the painting. Brushing is carried out slowly and gently in one direction across or down the paintings followed by a second brushing in the opposite direction. Brushing painting have a matte surface (lean in binder or loaded with pigments) may burnish the painting and leave an undesirable glossy, permanent imprint. In this case, brushing should be avoided. Never use dry or moist dust cloths, stiff bristle brushes or feather dusters to dust a painting. Threads from dust cloths may catch on areas of raised paint, moisture may cause subsequent loss of paint and both bristle-haired brushes and feather dusters can scratch the surface of a painting.

Professional Support

If you are ever in doubt about how to handle your painting or if you just want to know more about its care, paintings conservators are your best source of information. Paintings conservators have years of education and experience working with all kinds of paintings in all sorts of conditions. They will be able to guide you in the preservation and care of your painting so it will appear its best for the longest time.
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